Privacy Policy
How we handle, store, and protect your data in accordance with international digital standards.
Last revised: September 2026
1. Introduction
This Privacy Policy explains how Ananse WebWorks ("we", "us", or "our") collects, uses, stores, and protects client data in the course of delivering web design, software development, and cloud hosting services. By engaging our services or using our website, you agree to the practices described in this policy. We are committed to safeguarding your information in accordance with international digital standards and applicable Ghanaian data protection regulations.
2. Data We Collect
We collect information that you provide directly to us when you request a quote, book a consultation, subscribe to our newsletter, or enter into a project agreement. This includes your name, email address, phone number, company details, billing information, and any project materials you share with us. We also collect limited technical data automatically, such as IP address, browser type, and usage patterns, to keep our services secure and performant.
3. How We Use Your Data
We use your information to deliver and improve our services, respond to inquiries, send project updates and invoices, provide hosting and maintenance, and communicate important service notifications. We may use aggregated, non-identifiable data for analytics and service optimization. We never sell your personal data to third parties.
4. Data Storage & Security
Your data is stored on secure, access-controlled servers with industry-standard encryption in transit (TLS) and at rest. We use reputable cloud infrastructure providers with robust physical and environmental security controls. Access to client data is restricted to authorised personnel on a strict least-privilege basis, and all access is logged and reviewed regularly.
5. Client Project Data
Project materials, credentials, and intellectual property you share with us are treated as confidential. They are stored only for the duration required to deliver and support your project, and access is limited to the team members directly involved. We do not reuse your proprietary content for any other client or purpose.
6. Cookies & Analytics
We use essential cookies to keep our website functioning correctly, and optional analytics cookies to understand how visitors use our site so we can improve it. You can manage or disable non-essential cookies through your browser settings or our cookie preference tool at any time. We do not use cookies to track you across third-party services for advertising.
7. Third-Party Services
We rely on trusted third-party providers for hosting, email delivery, payments, and analytics. These processors are bound by data protection agreements and only handle the data necessary to provide their service. We remain responsible for your data and ensure our partners meet equivalent security and privacy standards.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Project data is typically retained for the duration of our engagement plus a limited archival period, after which it is securely deleted or anonymised.
9. Your Rights
You have the right to access, correct, or delete the personal data we hold about you, and to object to or restrict certain processing. You may also request a copy of your data in a portable format. To exercise any of these rights, contact us at support@anansewebworks.com and we will respond within 30 days.
10. Data Breach Response
In the unlikely event of a data breach, we follow a documented incident response plan: we contain the breach, assess its scope, notify affected clients without undue delay, and take corrective action to prevent recurrence. We comply with all legal notification obligations where applicable.
11. Children's Privacy
Our services are intended for businesses and professionals. We do not knowingly collect personal data from children under 16. If you believe a minor has provided us with personal data, please contact us and we will promptly delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify clients of material changes via email or a prominent notice on our website and update the "last revised" date below.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, contact us at or call +233 54 087 1353. Our office is located at Airport City, Accra, Ghana.support@anansewebworks.com